1. DELIVERY FEES
Delivery is free for all orders over RM90. You will also find the applicable delivery costs at the order checkout when you purchase online or on the Order Confirmation Email send by Rayas & Plaid. The Product(s) will be delivered to the delivery address you specify in your order. Signature may be required to receive your item.
2. Delivery Partner
Rayas & Plaid has partnered with J&T Courier Service & Ninja Van to provide on-time shipping and delivery for better customer experience in Malaysia.
Under normal circumstances, the ordered goods will be delivered within 3 working days after payment for Peninsular Malaysia (except Langkawi) and within 6 working days after payment for main cities in East Malaysia and Langkawi. However, these estimated delivery dates are indicative only and we reserve the rights to extend estimated delivery dates.
*Note: working days is according to Melaka calendar, excluding the date of payment and local public holiday.
**In addition to Full Movement Control in the country: some areas have also been placed on Enhanced movement control order (EMCO). These areas are generally barricaded & controlled by the Armed Forces. Entry is prohibited even for Essential Services. For such Parcels, we will:
1) Attempt to call customer if reachable and see if Redirection or Self Collection is possible & action accordingly.
2) Keep on hold in our delivery partner hub for 8 days for any other Redirection or Self Collection requests. After 8 days, the parcel will be returned to us.
The safety of our Customers and Staff is of utmost priority and we are committed to following all necessary guidelines to play our part in fighting COVID. As mentioned earlier as well, these guidelines will impact speed of service with a 1-2 day delay for few shipments. While we will make all necessary efforts to minimize this impact; we request your patience & understanding on this.
For more information and query, please contact our Customer Service at 0198833471.